david hieatt

  

1, If you have a nice email to send to someone, pick up the phone instead. Go and see them. Tell them how you feel. 



 

2, If you have a not so nice e-mail to send to someone, pick up the phone instead. Go and see them. Tell them how you feel. 



 

3, If you want to get through to someone important, send him or her a letter. No one sends letters anymore. 



 

4, If you want to get through to someone really important, send him or her a handwritten letter. It will not get deleted or end up in the junk mail folder. 



 

5, An email that takes twenty minutes to write will take less than 5 minutes as a phone call. 


 

6, Put your email on silent. Distractions are the enemy of a deadline.




7, Jokes and irony get lost in translation. They cant read your face when they are reading your e-mail. 



 

8, E-mail is too efficient, too easy, and, at the end of the day and the beginning of another one, too much. Don’t be its slave. Be its editor.

 

9, People who do lots of email, don’t do lots of doing.

 

10, Remember talk. The ads were right. It’s good to talk.